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Tag Archives: BPO

Safe Mode

Vaibhav Wankhede gives you the fortnightly dope from the BPO world. Since the rape and murder of a young female call centre employee from Bangalore, BPOs across country have gone into an overdrive to boost the security of their employees. But shall this fade from the public memory as just a one-off incident? Like all bad things, employees will shrug ...

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Down with Sickness!

Vaibhav Wankhede gives you a fortnightly dope from the BPO world. Many young professionals today are more or less affected by what one may call modern-day ailments. This includes the employees of the BPO sector who suffer from irritation, back pain, acidity and lack of sleep. The major factor attributed to this is the long working hours these guys put ...

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Ride With Me

Vaibhav Wankhede gives you the fortnightly dope from the BPO world. Curious about the chick who waits under your building for a car to pick her up every night? Ever wondered about the SUMOs and Indicas zipping down the roads, past midnight? Pinched yourself, when you actually spotted a TV in one of them? The answers to all these, as ...

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Fortnightly dope

In or Out ? How many times have you heard a BPO employee cribbing about his job? Chances are, that he/ she must be in an outbound process. To deconstruct the BPO lingo, ‘Outbound’ means calling people and persuading them to buy things – the same way you receive stupid telemarketing calls on your mobile. Yes, here you convince and ...

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The Fortnightly Dope

Vaibhav Wankhede gives you The Fortnightly Dope from the BPO world. BPO scams “Power corrupts and absolute power corrupts absolutely!” goes a popular adage. And it is very true when it comes to BPO operations. Yes, we all know that call centres employees handle sensitive data like credit card info, passwords, bank account info and social security numbers (in case ...

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The Fortnightly Dope from the BPO world.

Love ‘Calls’! The lure of a great pay package, no dress code, and the ‘freedom’ that comes with money has been the reason for junta joining the BPO bandwagon. What’s more, many see call centres as the ideal place to not just make moolah – but make out. It seems hard for Cupid to strike during odd working hours, but ...

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Dope on the latest happenings in the call centre world.

Vaibhav Wankhede gives you the Dope on the latest happenings in the call centre world. Easy jobs, where art thou? BPO companies announcing “we are hiring 5000 more employees” is an old story. The new buzz is BPO companies retrenching staff because they are losing business – or in call centre parlance “processes”. Wipro Spectramind recently lost its Dell process, ...

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Age Is Just A Number !

If you think a call centre is full of young people – think again. A paradigm shift is slowly but surely taking place in the outsourcing sector. If you have been to any BPO, chances are that you might have spotted the odd middle aged guy hanging around. And these are not the managerial level employees. But what are these ...

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