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Call Centers

BPO Work-Ex

Worked at a BPO? Hoping to get into a great BSchool? Well your CAT score better be phenomenal as top schools don’t consider BPO work-ex as, well, work-ex. Surya Ragunaathan explores. The BPO/ITES sector is only expected to grow larger, and more profitable, over the next few years. Most young people are eager to jump on the money-making BPO bandwagon. ...

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Career Queries

This issue we start a special section on Career Queries. Every day we receive dozens of questions from readers just like you on issues related to education, careers and vocations. Here at JAM we try to answer all these questions as quickly and completely as possible. However we’ve noticed that a lot of these queries are relevant not just to ...

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Call Center Transportation

On the information superway: The world of call center transportation Free transport is one of the best things about a call center job. Here’s a comparative look at the home pick up and drop facilities provided by various BPOs. Generally call centers provide home pick up/drop between 22.00hrs and 10.00hrs and station pick up/ drop between 10.00hrs and 22.00 hrs. ...

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Call Center Woes

The Dark side of Call Centers “A telephone based shared service for specific customer activities used for a number of customer related functions like marketing, selling, dispensing information, advice, technical support etc.” This is the technical definition of a call centre but to put it simply it’s basically a plush back-end office for banks, airlines and telecom companies which require ...

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Not Really My Calling

Melinda Warty says call centres are great for summer jobs but when the vacations end, it’s best to go back to college. Not sure what to do after graduation? Got really bored during the vacations? If you are not looking at other courses and also want that extra cash to go partying, shopping or holidaying, then a call centre is ...

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I Call, Therefore I Am

Wouldn’t we all like to be as lucky as Amit Nagpal? A call centre employee, he absolutely luvs his job! Here in his own words, he explains why. First things first. Let me introduce myself. I am a 29 year ‘old’ Commerce graduate working at a call centre in Noida. Did you just go “A 29 year old working in ...

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Cracking Call Centre Interviews

Big bucks, free passes to discs, home pick up and drop, state of the art offices, 0 balance Debit cards and many, many other benefits. Yes! Call centre jobs have them all. But did you know that only 2 out of 20 people actually clear the interview. So how does one get into that ‘elite’ 10% bracket? We at JAM ...

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BPO Basics

BPO Basics Think you know it all when it comes to call centres? Here’s a few things you don’t. Size Doesn’t Matter Keep your CV as short as possible. A multiple-page resume doesn’t help if you’re a fresher. Either way if you state everything about yourself in the resume itself, there wouldnt be much to say in the interview. And ...

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Dead End Job

That’s what people say about call centers. Neelakantan does not agree. The call center job has attracted the ire of many. There are those who say it is a dead end job. There are others who say that there are cultural ramifications, health hazards, moral hazards and what not. Some are very charitable to it and just say it is ...

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JAM Call Center Ratings

Is joining a BPO, a good career option? The answer lies – to an extent – on where you join. To help you decide, JAM magazine presents the first ever Call Centre Ratings. Vaibhav Wankhede gives you the good, the bad and the ugly side of the BPO you could be working at. Ratings in a nutshell Based upon factors ...

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