On the information superway: The world of call center transportation
Free transport is one of the best things about a call center job. Here’s a comparative look at the home pick up and drop facilities provided by various BPOs.
Generally call centers provide home pick up/drop between 22.00hrs and 10.00hrs and station pick up/ drop between 10.00hrs and 22.00 hrs. Station pick up/ drop means that employees are picked up or dropped at specific stations along the western/ central railway line.
Some employees spend almost 4-5 hours to reach their home after their shift. In short they spend more than 12 hours at work. This takes a heavy toll on both their mental and physical health.
While Wipro Spectra Mind (WSM) has possibly “the best” transport facilities, those provided by E-serve and WNS are much below the mark. WSM has a huge fleet of buses, Sumos and Indicas, each with walkie-talkies for use in case of an emergency. A security guard accompanies female employees for the last home drop.
They have separate Sumos for individual areas/ stations i.e. one for Andheri, another for Bandra. This saves a lot of time as it greatly reduces the number of stops. On the other hand, E-serve dumps its employees from 10 different stations into one Sumo. For instance all employees residing between Vikhroli and Ambernath are put in one Sumo owing to which the vehicles are not only packed, they also takes a very of time to complete their route.
Along with WSM, Intelnet, GTL, Lawkim, Global, and Zenta provide the best transport. While on the other hand, if you’ve got an appointment letter from E-Serve, Daksh, WNS, and Adventity and hate long journeys, you might want to reconsider your options.
Article published in JAM dated 29 Nov 2004